June 10, 2026

Session 1:

Why studying encounters - Quality of Care, Outcomes, Education, Change in policy & organisational /technological structures

Communication - Shared Care Decision making & Behavioural outcome

Communication based training -

What is CA (Three different perspectives) - Harvey Sacks, Emanuel Schegloff, Gail Jefferson - Disciples of Goffman (Sociologist)

  1. Wha people say - language delivers meaning
  2. What people reveal - language is a window on the mind
  3. What people do & how they do i - language is a vehicle for action & reaction —> CA comes in here

Theoretical basis - Social conduct is naturally interpreted as purposeful; human behaviour is shaped under a tyranny of social accountability; Language is out central resource for social action a - Enfield &

Distinctive principles - naturalistic interactional data - analysis of “turns” and “sequences”, Order at all points, analysis seeks to describe & explain phenomena case-by-case leading to generalisations across cases - Stivers & Sidnell (2013)

Basic CA: Turn-taking, turn design, action formation, sequence organisation, preference, repair etc.

Applied CA

Descriptive - how everyday healthcare tasks are accomplished

Rational - relationships between interactional practices & outcomes

Casual - evaluating talk-based healthcare intervention - Barnes (2019)

Beyond visit phases

Embodied aspects of encounters

Type

How do we turn taking?

Sacks, Schegloff & Jefferson

Turn allocation and Turn construction

Corridor talks - encounters?

Session 2: Collecting Naturalistic Data - practical issues

The Dead Social Scientist Test - Potter (1996, 2002)

Odasity - audio recording

Adobe premier - blurring the visual

Transcription - selective representation of the real data (Jeffersonian’s - Timing, intonation, prosody etc.) cf. Mondada - analytical notations for embodied

Sequential lens - for temporality

Material & Spatial lenses - ongoing temporality

Interactional - Sequential relevance - turns, Responsive

Gail Jefferson - 1938-2008 (Dance graduate - Verbatim to text with dance choreography)

[Courier New font] - mono space + Line numbers

DOTE transcription software from video -

Session 3 - Rebecca Barnes

Action sequence - a course of action implemented through talk - Heritage (1984)

Actions can be grouped together & related to one another so as to form Sequences of paired actions known as an Adjacency pair

2 utterances that are

Principle of optimised

Intersubjectivity and preference - Heritage (1984)

Next turn proof procedure

Some preferred (advances the action neatly maximising social solidarity & alignment), some dispreffered (structurally exhibit delays, palliative and/or accounts)

Participants follow the patterns of course of action - followed expected behaviours normally - if not then meaning arises?

Sequence organisation

Pre expansion* - FPP Q - Insert expansion - SPP response - Post expansion (

Prof. Jeffrey D. Robinson @ Oregon Dept of Communication

Preference organisation - polar question, invitation, directive, self depreciation, @”When-question’

Social interactional biases towards producing ’preferred’ answer types

Stance, translucent neutrally formatted question even -

? preference organisation vs. psychoeducation around cancer-center timeframe

Day 2 June 11, 2026

3 Small group practicums - Group 1

Q re. side effects - medication optimisation - conversations with Instruction + 12 Cases - under Session 4

The OSCAR study - Structured Medication Review (SMR) since 2021

Share decision making, Sustainability of SMR, how might the performance of SMRs be optimised for people with Multi-morbidity Long Term Conditions

Applied CA in medicine

Sequential grasp - if this way of starting then that way of outcome

self-repair = against normative (social and cultural) pressure / etiquette

preferred response vs. dis-preferred response

Examples of 4, 6, 7 & 9

observation - data/evidence for/against -